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Effective Date: July 1, 2026  |  Last Updated: July 6, 2026

Biohazard Cleanup Fort Myers FL ("Company," "we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.biohazardcleanupfortmyersfl.us or use our biohazard remediation services.

1. Information We Collect

a) Personal Information You Provide

When you contact us, request a quote, schedule a service, or submit a form on our website, we may collect:

  • Full name and contact information (phone number, email address)
  • Property address and service location details
  • Description of the biohazard situation requiring remediation
  • Insurance policy information (if applicable and provided voluntarily)
  • Payment and billing information
  • Any other information you choose to provide during communication

b) Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see Section 6)

c) Information from Third Parties

We may receive information about you from third parties, such as insurance companies, property managers, law enforcement agencies, or emergency services, when they refer you to our services or when coordination is required for biohazard remediation.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To schedule, perform, and complete biohazard cleanup and remediation services at your property
  • Communication: To respond to your inquiries, provide service updates, send appointment confirmations, and follow up on completed work
  • Insurance Coordination: To prepare and submit documentation to your insurance carrier at your request and direction
  • Billing & Payments: To process payments, generate invoices, and manage your account
  • Legal Compliance: To comply with applicable federal, state, and local laws, including OSHA regulations, EPA requirements, and Florida Department of Health guidelines
  • Quality Improvement: To analyze service performance, improve our website, and enhance the overall customer experience
  • Safety & Security: To protect against fraud, unauthorized access, and other security threats

3. Discretion & Confidentiality

We understand the deeply sensitive and personal nature of biohazard and crime scene situations. Confidentiality is a cornerstone of our business operations:

  • We never disclose the nature of our visit, the details of the incident, or any personal information about our clients to neighbors, media, or any unauthorized third party
  • Our vehicles are unmarked to protect your privacy in residential neighborhoods
  • All employees sign strict confidentiality agreements as a condition of employment
  • We do not post photographs, addresses, or identifiable details of client properties on social media, marketing materials, or any public platform without explicit written consent
  • Service records are stored securely and accessed only by authorized personnel on a need-to-know basis

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

  • With Your Consent: When you direct us to share information with your insurance company, property manager, attorney, or other designated party
  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, IT support), under strict confidentiality agreements
  • Legal Requirements: When required by law, subpoena, court order, or government regulation
  • Safety: To protect the rights, property, or safety of our company, clients, or the public

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure communication channels, restricted access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • The right to access and obtain a copy of your personal data
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal data (subject to legal retention requirements)
  • The right to opt out of marketing communications at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including OSHA recordkeeping requirements and Florida state regulations), resolve disputes, and enforce our agreements. Service records may be retained for a minimum of five (5) years as required by applicable regulations.

9. Third-Party Links

Our website may contain links to third-party websites, including insurance companies, government agencies, and resource organizations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: